Category Archives: showing you care

Dear Introverts

I’m writing to you today because I want to tell you how much I appreciate – and understand – you. And because I have a few thoughts and ideas that might help you converse and connect with greater effectiveness, ease, and confidence. So here goes. 

  1. Give yourself some credit and believe in yourself.  I have numerous friends who are introverts (I’m half introvert myself) and regularly meet with, speak to, and coach them.  They are some of my favorite clients and friends!  One gentleman I

Networking lessons from an art show – Part 1

Do networking lessons happen everywhere? Absolutely, if you’re open to them. And when you are, it’s amazing what you can learn, who you can meet and connect with, and how pivotal and powerful the experience can be.

Take the art show I attended this past weekend.  As my friend Lisa and I wandered through the show, perusing booth after booth filled with extraordinary paintings, photography, jewelry, glass, ceramics and other treasures, we found ourselves enjoying not only the items on display, but also our exchanges …

Turn the gratitude thing around

I’m a fan of Byron Katie, who among other things, is a master at helping you examine your thoughts, especially stressful ones, so you can see them with greater perspective, understanding, compassion, and even gratitude. I want to do that here – minus the stress angle.

Right about now as the U.S. celebrates its Thanksgiving holiday, you may be reading posts and messages about taking stock and feeling grateful.  You may also be receiving emails, texts, mail, or other messages from people who are …

Is the problem with customer service? Or with the customer?

I’m going to toss out a theory and see if it sticks: How you treat service personnel directly reflects your ability to connect effectively, positively, and memorably in your other interactions, including those that take place in networking settings.

Sound crazy?  Maybe. Maybe not.

In my book The Intentional Networker™ I tell the story of how Zappos, a company known for its stellar customer service, initially gauges any job applicant’s hireability. It’s as simple as this: how did you treat their shuttle driver?  If you …

What will people remember and appreciate about you?

Have you ever remembered someone fondly because of something they remembered fondly about you? I have. And it feels really good.

Last weekend I lost one of those people.

My home town of Chisholm, Minnesota recently held an all-class reunion that I wasn’t able to attend. But thanks to technology, I was able to text back and forth with classmates and hometown friends, send and receive photos and videos, and monitor the goings-on via Facebook.   As they say, it was almost like being there.

With …

What really good relationships require

I’m a creative person at heart. And among the many lessons I’ve learned over the years about creativity is that the really stellar aha’s and ideas and the really profound and impactful work have one huge requirement: time.  Time to relax. Time to think. Time to not think. Time (as my late friend and mentor Anne Durrum Robinson would put it) to cogitate.  And of course time to do the necessary work as you execute the idea.

Networking, connecting, and building solid relationships can have …

What’s happening in your personal circle?

If you read my last post and took it to heart, I hope you’re thinking about what steps you can take to improve the way you present and conduct yourself as you network and build business relationships.  If you haven’t read it I highly recommend you do so now. Even if you are a seasoned networker, it’s so easy to become complacent or fall into bad habits. (Or maybe the habits you developed are outdated or never worked in the first place.)

Shortly after I …

What do you want others to remember about you?

This week I experienced an amazing LinkedIn success story as well as an adjoining epiphany about networking and memorability.

The LinkedIn story first:  A gentleman who had become familiar with my work online wanted to be introduced to me because he believed we had some commonalities. He also saw the potential for some joint projects, so he posted a gracious request to be introduced to me via LinkedIn. By way of a few twists and turns and some carefully-considered connecting (remember my last post –

7 ways to be a better connector

Making, giving, and receiving connections and referrals seems to be on our minds and are a big reason even off-the-charts introverts bother to network. So today I’m sharing a brief sampling of my favorite tips on the subject, specifically from the giving standpoint, since giving first is one of my networking philosophies.  Here goes, excerpted and adapted directly from the pages of Chapter 8 of my book, The Intentional Networker: Attracting Powerful Relationships, Referrals & Results in Business.

1. Realize that every referral, recommendation, introduction,

Being real and transparent in networking

Ever met someone at a networking event and wondered if you were experiencing the “real” person?  A few weeks ago I was at a business luncheon, conversing with a woman I’d just met. She represented a line of luxury items for women and was very professional and friendly. Problem was, I couldn’t get her talk about anything other than